Because every custom piece is made just for you.
At Andrea’s Designs, every garment is handcrafted to your measurements, fabric choices, and design preferences. We want you to love your piece, and we’ll stand behind our workmanship.
Custom & Made-to-Order Garments
- Custom pieces are created specifically for you; returns and refunds aren’t available once production begins.
- If there’s an issue with fit, workmanship, or order accuracy, contact us within 7 days of delivery. We’ll review details and, at our discretion, provide complimentary minor alterations or a remake.
Ready-Made (Non-Custom) Items
You may return ready-made items for exchange or store credit within 14 days of delivery if they are:
- Unworn and unwashed
- In original condition and packaging (tags attached, if applicable)
- Accompanied by proof of purchase
Unless the item is defective or incorrect, return shipping is the customer’s responsibility.
Alterations & Adjustments
- We offer minor fit adjustments at no charge within 14 days of delivery on custom garments when the original item is returned in good condition.
- Shipping to and from our studio is the customer’s responsibility.
Defective or Incorrect Items
If your item arrives damaged or incorrect due to our error, please notify us within 7 days of delivery. We will repair, replace, or refund at no additional cost.
Final Sale Items
Custom orders, personalized/embroidered items, clearance, and samples are final sale and not eligible for return or exchange.
How to Start a Return or Adjustment
- Email [email protected] within the applicable window (7 or 14 days). Include your order number and photos if relevant.
- We’ll reply with approval and instructions, including the correct return address and an RMA reference.
- Ship the item using a trackable service. Keep your receipt until your exchange or store credit is issued.
Production & Shipping Windows
- Typical production + delivery for custom garments: 3–4 weeks.
- Rush options may be available on request (subject to fabric/booking availability).
International Orders
- Ready-made items may be exchanged or receive store credit within 14 days (customer covers shipping, duties, and fees).
- Custom items remain non-returnable; we can advise on remote alterations where possible.
Contact Us
Andrea’s Designs
410 Sherman Street
Gastonia, NC 28052
United States
Email: [email protected]
Phone: (704) 313-0343
Web: www.andreasdsigns.com
Last updated: October 2025
Quick FAQ (optional to include below the policy)
Can I return a custom garment?
Custom garments are made specifically for you, so returns/refunds aren’t offered once production begins. If something’s off with fit, workmanship, or order accuracy, contact us within 7 days—we’ll make it right with alterations or a remake.
What’s the return window for ready-made items?
14 days from delivery for exchange or store credit (unworn, unwashed, original condition/packaging, proof of purchase required).
Who pays for return shipping?
Customers cover return shipping for standard exchanges/adjustments. If we shipped a defective or incorrect item, we cover all costs.
Do you offer free alterations?
Yes—minor fit adjustments on custom garments are complimentary within 14 days (customer covers shipping).
How do I start?
Email [email protected] with your order number and photos (if relevant). We’ll send approval, an RMA, and the return address.